Review – Hotel Crossman – Santa Cruz Island

Hotel Crossman, Puerto Ayora, Santa Cruz, Galapagos Islands

Hotel Crossman, Puerto Ayora, Santa Cruz, Galapagos Islands

I booked my travel with a company called Bamba Experience who in turn booked my hotel reservations for me based on price and ‘comfort’ level desired. I decided to go on the cheap side as The Galapagos is already an expensive destination.

I believe that Hotel Crossman is listed as a 3 star hotel and I would say that is pretty accurate.

The staff have been wonderful. Very friendly and helpful. With all of the confusion in my first couple of days, they did their best to help sort everything out.

As for the hotel itself, my first impression of the room was that it was lovely. It is large enough for a double bed and a single, has an open closet and a few hangers for clothes and a private bathroom. I noticed immediately that they use white sheets and no bedspreads which makes me at least feel like it is a clean hotel rather than bedspreads that never get washed.

There are four large windows in the room and the breeze is beautiful when it’s not raining!

The tile floors get a little slippery if you come in from the rain with your shoes on, but not much can be done about that.

The bathroom is sufficient. It is clean, has everything you need including shampoo and the stand up shower is a decent size.

There is a tv (which I haven’t turned on once) and an air conditioner (which runs constantly if I’m in my room).

They have free wifi internet and it works pretty good most of the time. Sometimes the signal isn’t strong enough to carry skype conversations, but overall, I can’t complain.

They don’t have safes in the rooms, or at the hotel at all as far as I understand. This means that I’ve had to leave money and other valuables in my room when I’m out. I haven’t had any trouble at all with this though. Nothing has gone missing and the room is always nice and tidy when I return from my day’s activities.

My only complaints are:
– There is no hot water, so cold showers every day. However, I’ve come to find out that other hotels are the same. Not sure if more expensive hotels would be different, but it seems pretty standard to not have hot water here.
– Sometimes the bathroom smells. When it happens, it is pretty gross, but it goes away quickly. Not sure of the cause. Not sure if it is the water that smells or if it is wafting up through the shower drain.
– When it rains (which is nearly every day this time of year), I have a leak from the ceiling. It drips from my ceiling light fixture to the floor, conveniently right between the two beds, missing both of them!

The first night that I was here it leaked a lot, so I went and got one of the staff to come upstairs and see. There was no way I was going to try to explain a leak! She quickly got some old rag towels and put them on the floor to soak up the mess. I left the there for the night as it continued to drip. Unfortunately it has happened every day, but I can’t be bothered to go get rags every day, so I just step over the puddle on the floor and make sure none of my electronics are near it.

The breakfast that they have each morning has been good. Scrambled eggs, a bun with jam, fresh squeezed fruit juice, a piece of processed meat and cheese. They also have tea, coffee and this morning there was cocoa for hot chocolate as well! They are not a restaurant though, they are only set up to provide breakfast to their own guests.

One of my favorite parts about this hotel is the terrace or veranda. Right outside my second floor room there is a little sitting area with patio furniture and a little table. The first day I was here, I sat out there for a couple of hours while I did my blogging. It poured and I could listen to it, but not get wet. The fresh breeze was amazing!

I haven’t taken any pictures of the veranda yet, but if I get a chance tomorrow or Thursday before I leave, I will! They have a couple of other common areas as well that are more enclosed. Would be a lovely spot for group meetings if you were traveling with friends, or if your group tour had more than just one person!

Overall, I would say that this hotel fits a 3 star rating. It is comfortable and clean, but doesn’t have the luxuries of home that I am used to (like hot water). If I were to come back, I would be happy to stay here again.